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BENEFITS OF ORDERING

GUARANTEED SAME PRICE

All prices quoted are guaranteed to be the same as if you bought the item directly from the Food Vendor. NO MARK-UPS WHATSOEVER.

EXCLUSIVE DISCOUNTS AND FREEBIES.

Because you are an Accenture Employee, you get to enjoy special discounts across all food vendor partners. Your discount will reflect upon check out.

ORDER ANYTIME

We accept orders 24 hours a day, 7 days a week, 365 days a year via order online and sharepoint. The final delivery date and time is subject to the operating hours of the Food Vendor.

ULTRA FRESH DELIVERY (HOT AND COLD)

Our bags are made with high-grade insulation with a waterproof vinyl lining, and sandwich- stitched to ensure the freshness of your food at all times.

PROFESSIONAL RIDERS

Our riders are professionally selected, trained and equipped to ensure the quality of your delivery experience.

 

FREQUENTLY ASKED QUESTIONS

What are your order taking and delivery hours?

We accept orders 24 hours a day, 7 days a week, 365 days a year via online and sharepoint. Orders that are to be charged to Accenture shall be processed during regular working days only. The final delivery date and time is subject to the operating hours of the Food Vendor.

What areas are available for delivery?

We only deliver to assigned Accenture Locations:

1. MANILA

Robinsons Cybergate 1 Robinsons Cybergate Center Tower 1, EDSA cor. Pioneer St., Mandaluyong City
Robinsons Cybergate 2 Robinsons Cybergate Center Tower 2, EDSA cor. Pioneer St., Mandaluyong City
Robinsons Cybergate 3 Robinsons Cybergate Center Tower 3, EDSA cor. Pioneer St., Mandaluyong City
Cybermall Robinsons Forum, EDSA cor. Pioneer St., Mandaluyong City
Gateway 1 Gateway Office Tower, cor. Gen.Aguinaldo and Aurora Boulevard, Araneta Center, Cubao Quezon City
Gateway 2 Gateway Tower, cor. Gen. Roxas Ave. and General Aguinaldo Ave., Araneta Center, Cubao Quezon City
1880 Eastwood Cyberpark, E Rodriguez Avenue, Bagumbayan Quezon City
Global One Global One Building, Eastwood City Cyberpark, Bagumbayan, Quezon City
Cyberpod Cyberpod Centris Three, EDSA corner Quezon Avenue, Quezon City
Science Hub 1 Science Hub 1, Mckinley Corporate Plaza, Mckinley Hill Cyber Park, Fort Bonifacio, Taguig City
Science Hub 2 Science Hub 2, Mckinley Corporate Plaza, Mckinley Hill Cyber Park, Fort Bonifacio, Taguig City
Uptown 2 Uptown Bonifacio Tower 2, 11th Avenue corner 35th Street, Bonifacio Global City Taguig City
Uptown 3 Uptown Bonifacio Tower 3, 11th Avenue corner 35th Street, Bonifacio Global City Taguig City
Philamlife Philamlife Tower, 8767 Paseo de Roxas, Makati City
McKinley B 8 Park Ave Bldg B, Mckinley Corporate Plaza, Mckinley Hill Cyber Park, Fort Bonifacio, Taguig City

How do I place an order?

You can order online by choosing the Site Location at the beginning of the order to view the list of vendors that deliver to your location. For the full instructions, click on the How to Order Page or click HERE

You can also send an email to orders@foodie-delivery.ph or admin@foodie-delivery.ph to place an email order.

How do I report a health and sanitation issue? 

Please click HERE to see the Health and Sanitation guidelines.

How long does a delivery order take to arrive?

Delivery time varies depending on your distance from the Food Vendor, the kind of food you order, and the quantity of your order.

FOR CORPORATE ORDERS (WBS ELEMENT)

Different lead times are provided based on the amount of the order. Please refer to the cut-off times below:

- Requester cut-off time: 12:00NN (Working Days)
- Approver cut-off time: 5:00PM (Working Days) 

IMPORTANT NOTE:

The Food Team operates from Mondays 6:00am until 6:30am of Saturdays only, exclusive of weekends and holidays.

Who is my authorized Accenture Business Approver?

Philippine Career Level Approval Limits
Up to US$1,000.00 Manager or Level B
US$1,001 to US$10,000.00 Senior Manager, Director, or Level A
US$10,001.00 to US$100,000.00 Managing Director

What are the lead times for bulk orders?

CUT-OFF FOR DELIVERY AND TAKE-OUT ORDERS
ORDER VALUE LEAD TIME / CUT-OFF (12:00NN)
PHP 500-9,999 24 Hours prior to "need-by" date
PHP 10,000 - 24,999 2 Days prior to "need-by" date
PHP 25,000 - 49,999 3 Days prior to "need by" date
PHP 50,000 - 99,999 4 Days prior to "need by" date
PHP 100,000 - Above 5 Days prior to "need by" date
CUT-OFF FOR ON-SITE EVENTS CATERING
ORDER VALUE LEAD TIME / CUT-OFF (12:00NN)
1. BUFFET EVENT
10,000 - 19,999 3 Days prior to "need-by" date
20,000 - 49,999 4 Days prior to "need by" date
PHP 50,000 - 99,999 5 Days prior to "need by" date
PHP 100,000 - Above 6 Days prior to "need by" date
 
2. PLATED EVENT
10,000 - 19,999 3 Days prior to "need-by" date
20,000 - 49,999 4 Days prior to "need by" date
PHP 50,000 - 99,999 5 Days prior to "need by" date
PHP 100,000 - Above 6 Days prior to "need by" date
 
3. BOOTH (Food and beverage is prepared/served on-site.)
- Ex. coffee and sandwich prepared during Family Day, Celebrations@accenture, I-refer, etc.
10,000 - 19,999 3 Days prior to "need-by" date
20,000 - 49,999 4 Days prior to "need by" date
PHP 50,000 - 99,999 5 Days prior to "need by" date
PHP 100,000 - Above 6 Days prior to "need by" date

Can I order from multiple Food Vendors?

Yes, you can order from multiple Food Vendors and establishments.

What is the delivery/service charge per order?

For delivery orders, there is a standard 10% delivery charge. On-Site Catering services require a standard 10% service charge.

How do I see the discount rate?

In the payment page, you will be required to enter the code ACN21 to apply the discount on your order. The discount will reflect in the ordering cart and in the total amount.

What are my Payment Options?

We only accept corporate orders to be charged to your project’s WBSe.

Can I cancel my order?

Orders may be cancelled or modified within the following limits:

Delivery Cancellation / Order Modification Policy
All approved orders/requests can only be cancelled/modified within the following cancellation/modification lead-times:

ORDER VALUE DEADLINE
1. BUFFET EVENT
PHP 500-9,999 24 Hours prior to "need-by" date*
PHP 10,000 -24,999 2 Days prior to "need by" date
PHP 25,000-49,999 3 Days prior to "need by" date
PHP 50,000-99,999 4 Days prior to "need by" date
PHP 100,000-Above 5 Days prior to "need by" date
*”Need-by” date is the actual required delivery date and time.

Accenture shall not be charged of the order value if cancellation/modification is made prior to the cancellation/modification deadline. However, if cancellation/modification is made after the agreed cut-off period, the original order shall be considered final and ""sold"", and Accenture shall pay the full order value amount accordingly. Likewise, Service Provider shall deliver the order based on the agreed time and place.

If the modification involves adding items to the order, and such modification is communicated to the Service Provider beyond the agreed upon cut-off time, the modification will be denied by the Service Provider, and Accenture, at its discretion, may just raise a new order request for these additional items.

Accenture may request that the order be delivered to another authorized venue 24 hours prior to the “need-by” date and time. Standard delivery charges will apply. In the event that Service Provider is unable to deliver to the modified venue, the order shall be processed and delivered to the original venue assignment. Inability of Service Provider to deliver to the new venue does not release Accenture from obligation to pay the order/request.

Delivery Arrival and Receipt Policy

The Delivery Area is the designated receiving area of Accenture. The Delivery Time is defined as the requestors “need by time” of delivery and the time the Service Provider's rider arrives at the Delivery Area and signs the Accenture-designated food delivery log sheet.

Accenture’s Receptionist/City Service Personnel will receive the items. It is the Receptionist/City Service Personnel’s responsibility to check the completeness of the items. Should the Receptionist/City Service Personnel find that an item is missing, the order is incomplete, or there is an error in the order, it is the latter's responsibility to inform the Service Provider's rider of the error prior to the rider leaving the (receiving area).

Incomplete Delivery Orders

It is the Receptionist/City Service Personnel’s responsibility to check the completeness of the ordered items upon receipt thereof. In the event of missing item, incomplete orders, or there is an error in the delivery order, it is the latter's responsibility to inform the Service Provider's rider of the error prior to the rider leaving the delivery area. Service Provider will correct the delivery order with another delivery at the soonest possible time allowed by the Food Vendor.

If the Receptionist/City Service Personnel does not inform the rider of the incompleteness of the order upon receipt and checking, the order is considered as complete and fulfilled. (Receptionist/City Service Personnel must check for completeness and accuracy of the order delivered on the spot.

Payment is required for all correctly included menu items in the order. All wrongly included menu items, or missing items, shall not be paid for by Accenture. All items delivered by mistake will not be charged to Accenture and will be left to the Accenture requester at no cost. For any error in delivery communicated within the 1 hour "grace period" after receipt time, Service Provider will coordinate with the Food Vendor delivery of the correct food item/s for delivery, subject to the delivery capability of the Food Vendor.

On-Site Events Catering Cancellation / Order Modification Policy

All confirmed On-site Catering orders that are not picked-up or are abandoned by Accenture are considered as sold and charged in the regular corporate billing period. The On-site Catering order will remain in the Food Vendor location for the remainder of the agreed upon On-site Catering date (until the Food Vendor's closing time) and will be disposed of at the Food Vendor closing time.

Neither the Service Provider, nor its affiliate Food Vendor, guarantees the freshness of the food if picked up or delivered after the agreed On-site Catering order time.

All approved orders/requests can only be cancelled/modified within the following cancellation/modification lead-times:
10,000 - 19,999 3 Days prior to "need by" date (5PM Cut-off)
20,000 - 49,999 4 Days prior to "need by" date (5PM Cut-off)
50,000 - 99,999 5 Days prior to "need by" date (5PM Cut-off)
100,000 - Above 6 Days prior to "need by" date (5PM Cut-off)

Accenture shall not be charged of the order value if cancellation/modification is made prior to the cancellation/modification deadline. However, if cancellation/modification is made after the agreed cut-off period, the original order shall be considered final and ""sold"", and Accenture shall pay the full order value amount accordingly. Likewise, Service Provider, by close coordination with its affiliate Food Vendor, shall prepare the order for setup at the designated event catering site.

If the modification involves adding items to the order, and such modification is communicated to the Service Provider beyond the agreed upon cut-off time, the modification will be denied by the Service Provider, and Accenture, at its discretion, may just raise a new order request for these additional items.

* In the event that Accenture cancels/modifies the order after the cancellation/modification deadline, Accenture shall abide by the cancellation/modification policy of the Food Vendor which shall be provided to Accenture upon confirmation of the order. In the absence of a documented Food Vendor cancellation/modification policy, the following cancellation/modification fee matrix will apply:

6 days (7pm cut-off) before the ""need-by"" date - 50% of the contracted order amount
5 days (7pm cut-off) before the ""need-by"" date - 75% of the contracted order amount
4 days (7pm cut-off) before the ""need-by"" date - 100% of the contracted order amount"
* All cancellations/modification are required to be sent via official email on or before the cancellation/modification cutoff time.

* Accenture shall not be charged if cancellation/modification is made prior to the cancellation/modification deadline. However, if cancellation/modification is made after the agreed cut-off period, the order is considered as sold and Accenture shall pay the full order value amount.

Abandoned On-Site Events Catering Cancellation Order Policy

  • All confirmed On-site Events Catering orders that Accenture abandons are considered as sold and charged in the regular corporate billing period.
  • Any change in venue is subject to the confirmation of the Food Vendor. In the event that Food Vendor is unable to accommodate the change in venue, the cancellation/modification policy of the Food Vendor shall apply;
  • In the event that the order is abandoned, the Food Vendor's caterer will remain in Event Catering event location for the agreed upon duration. Should there be no notice from the Accenture, the caterer will dispose of the food at the end of the allotted time.
  • Neither the Service Provider nor the Food Vendor guarantee the freshness of the food if the food is consumed after the agreed upon catering time.